All orders are processed within 1–3 business days. Once shipped, delivery typically takes 5 to 15 business days, depending on the destination and local postal service.

You will receive an email with tracking information as soon as your order is dispatched.

As soon as your order is shipped, you’ll receive a tracking link by email. You can also contact us at info@magplix.com or via WhatsApp at +55 42 8816-5695 to request tracking updates.

Yes, MagPlix offers tracked international shipping. Available destinations and shipping options are updated regularly at checkout.

We accept returns in cases of defective, damaged, or incorrect items within 30 days of delivery. For full details, visit our Refund & Return Policy.

You can reach us through:
info@magplix.com
+55 42 8816-5695

Our support hours are:

Monday to Saturday: 8:00 a.m. – 8:00 p.m.

Sunday: 10:00 a.m. – 4:00 p.m.

We typically respond within 24–48 business hours.

Although we ship internationally, our support team operates from Brazil, where MagPlix is officially registered. This is why our WhatsApp number includes the +55 country code.

Rest assured, all support is offered in English, and we are fully available to assist customers from anywhere in the world with professionalism and transparency.

To simplify operations and maintain pricing consistency across regions, MagPlix processes all payments in United States Dollars (USD).

This is a standard practice for international stores and does not affect your ability to purchase from your country. Your bank or card provider will automatically convert the amount to your local currency based on the current exchange rate.