Refund & Return Policy

Last updated July 18, 2025

At MAGPLIX, we are committed to delivering products that reflect the highest standards of quality and design. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair return and refund policy, aligned with international consumer protection laws.

1. Manufacturing Defect Warranty – 30 Days

All MAGPLIX products are covered by a 30-day warranty from the delivery date, covering manufacturing defects only

This warranty does not cover
Misuse, improper handling, or accidental damage
Wear and tear from normal use
Altered products or unauthorized repairs
Minor cosmetic imperfections that do not affect functionality

To request a warranty claim
Contact us at info@magplix.com within 30 days of receiving the product
Include your order number, a clear description of the issue, and relevant photos or videos
Our team will review and respond within 2 to 3 business days

If approved, you may receive
A replacement product (depending on availability)
A partial or full refund, based on the severity and nature of the defect

2. Wrong or Damaged Items

If you receive an incorrect or damaged product, contact info@magplix.com within 48 hours of delivery

Include
Your order number
Photos of the item and packaging
A brief description of the issue

We will resolve the issue at no cost to you by reshipping the correct item or issuing a full refund

3. Conditions for Return and Refund

To be eligible for a return
Request must be made within 30 days of delivery
The item must be unused, in original condition, and in its original packaging

Once your return is received and inspected, we will notify you of the approval or rejection of the refund

If approved, the refund will be issued to your original payment method within 7 to 10 business days, depending on your payment provider

4. Exclusions

MAGPLIX does not offer refunds or exchanges in the following cases
Requests submitted after the allowed period
Products showing signs of use
Returns due to change of mind after using the product
Items returned without prior authorization

5. Contact

For questions about returns or refunds, contact our support team at info@magplix.com
We typically respond within 24 to 48 business hours, Monday through Friday